You may return items bought at joloves.com in their original, unused and saleable condition for a refund within 28 working days from receipt. This excludes personalised items which cannot be returned unless faulty.

You can return unused items back to the below address. Please include inside your name, order number and reason for return.

Jo Loves
Fusion 3PL LTD,
Units 2,3 & 4 Connections Business Park,
Vestry Road,
Sevenoaks,
Kent,
TN14 5DF
United Kingdom

If you received any complimentary items with your order, these will need to be returned as well.

We cannot accept liability for returned goods lost or damaged in transit.

If you purchased from Jo Loves and your item becomes faulty within one year of purchase, please contact us at advice@joloves.com for assistance.

Unfortunately, we are unable to offer refunds or support beyond this one-year period.

If the items you receive are incorrect, or if you’ve received an order that you did not place, please contact our Customer Experience team at advice@joloves.com within 14 days of delivery.

If you've received incorrect items, please include a photo of what you received so we can verify the issue and review your order.

We will arrange to collect any incorrect or unintended items and ensure any missing or replacement products are sent to you free of charge.

If your item has been damaged in transit, please contact us as soon as possible and provide photographic evidence via email or post within 14 days of receiving your order. If we confirm that the damage occurred during transit, we will arrange a replacement for you.

If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.

For items bought in store, we are unable to accept returns for any reason except a fault with the goods. If you find that your item is faulty, please bring it to the shop with proof of purchase, and we will process your refund.

Please note that proof of purchase is necessary to process a refund.

We are unable to refund personalised products.